How the service works

Our medical advisory and support service (M*A*S*S) operates on a weekly basis, beginning on the date you pay our fees. There is no obligation to continue beyond the first week. There is also no limit for engaging the service on a weekly basis after the first week or at any time thereafter, if you ever wish to continue.

We also appreciate that in urgent cases our immediate input will be appropriate.

What you need to do and what we will do:

You contact us by email: 

Please put M*A*S*S in the Subject line of your email.

We may email you a simple consent form to sign. You sign and return this form to us by email and/or by post.
You can then correspond with us in an unlimited way, including sending any personal medical information and laboratory test and radiology results and reports of any kind.
We will always communicate with you promptly via email, telephone, or by SKYPE.

Fees and Terms of Service:

All fees are payable in full in advance, by credit card or by direct bank transfer (we will provide you with bank account details).

  • Full case review and our input for 1 week: US$1100.
  • Weekly Base Rate for each extra week if our service is ongoing: US$550.

If our service is engaged over an extended time, a weekly fee is only charged if our input is required in any one week.

  • During all weeks that our service is engaged, the Weekly Base Rate fee includes our availability for 2 contact and/or consulting hours, in any combination as appropriate, necessary, or requested by you.
  • Time allocated by us to review all medical information, reports and laboratory or radiographic (CAT, MRI, ultrasound, endoscopy) results that you forward to us by email, cloud share link, fax or post is not charged (i.e., is in free addition to the 2 full direct contact and/or consulting hours included in the Weekly Base Rate fee).
  • If we are requested or required in any week to provide extra input beyond the 2 contact and/or consulting hours allocated in the Weekly Base Rate fee, additional fees are charged in minimum blocks of 2 hours at a 2-Hourly Block Rate of US$275
  • Any therapeutic or dietary supplements or electromedical equipment that might be supplied or hired out to you as an outcome of discussions—only with your prior, full informed agreement including costs involved—will be charged separately and in addition to all other fees mentioned above.

There is a 1.5% surcharge for credit card payments on all fees.